jaya9bd Privacy Policy

1. Scope and Purpose of Data Collection

jaya9bd collects only the information necessary to provide its services. Data is collected in two main ways: directly from you (during registration, transactions, or support) and automatically through technical means (cookies, log files, etc.).

1.1 Information You Provide Directly

• Full name and date of birth (for age verification — confirmation of 21+ age)
• Mobile number and email address
• Transaction details via bKash, Nagad, or Rocket
• A copy of your ID card or national identity card (where applicable)
• Messages you send via live chat or email

1.2 Automatically Collected Information

• IP address and device identifier
• Browser type and operating system
• Activity logs on the platform (login times, game sessions, betting history)
• Information obtained from cookies and similar tracking technologies

1.3 Purposes for Using Your Information

1. Account registration and identity verification
2. Processing deposits and withdrawals
3. VIP programme and bonus management
4. Fraud prevention and security
5. 24/7 customer support
6. Technical improvement of the platform

2. Data Storage and Security

jaya9bd uses SSL (Secure Socket Layer) encryption technology to keep user data secure during transmission. Stored data is also held in encrypted databases with strict access controls in place.

It is your own responsibility to choose a strong password for your account and not share it with anyone. jaya9bd will never ask for your password or OTP by phone, email, or live chat.

2.1 Retention Period

Data may be retained for as long as your account is active and, after it is closed, for as long as required to meet applicable legal obligations. Transaction-related data is generally kept in log form for an extended period.

2.2 Technical Security Measures

• TLS/SSL encryption on all connections
• Firewall and intrusion detection systems
• Regular security audits
• Limited staff access — only those who need it can access personal data

3. Data Disclosure and Third Parties

jaya9bd never sells, rents, or transfers your personal information to third parties for commercial purposes. However, limited data sharing may be necessary in certain circumstances.

3.1 Situations Where Data May Be Shared

• Payment processors: The minimum information needed to verify and complete transactions via bKash, Nagad, and Rocket is shared with the relevant service provider.
• Technology partners: Technology companies that assist in operating the platform — these work under strict confidentiality agreements.
• Legal obligations: To comply with lawful instructions from competent authorities or court orders.
• Fraud prevention: To notify relevant authorities when addressing serious security threats.

3.2 Third-Party Responsibilities

Data protection terms are included in the agreements jaya9bd holds with each third party it shares data with. They may use the data only for the specified purpose — not for any other reason.

4. Cookies and Tracking Technologies

jaya9bd uses cookies and similar technologies to improve site functionality, remember your preferences, and analyse platform usage.

4.1 Types of Cookies

• Essential cookies: Necessary for the site to operate — login sessions, security tokens, etc. These cannot be disabled.
• Functional cookies: Save your language selection and other preferences. Disabling these may result in some features not being available.
• Analytics cookies: Used to understand which parts of the platform are used most. This information is stored in aggregated and anonymised form.

4.2 Cookie Controls

Cookies can be managed from your browser settings. However, disabling essential cookies may cause some jaya9bd services to not work properly.

5. User Rights

jaya9bd believes you should have clear rights over your own data. You can contact our support team at any time to exercise the rights described below.

5.1 Right of Access

You have the right to know what information jaya9bd holds about you. After submitting a request, you will be provided with a copy of that information within a reasonable time.

5.2 Right to Correction

If your account contains incorrect or incomplete information, you can request that it be corrected. Changes to identity-related information require contacting the support team.

5.3 Right to Deletion

In certain circumstances you may request that your personal data be deleted. However, jaya9bd may be required to retain information related to legal obligations, active disputes, or transaction history.

5.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. Such requests can be submitted through the support team.

6. Responsible Gaming and Data Protection

At jaya9bd, data protection is not just a technical matter — it is part of responsible service. By analysing your gaming history and transaction data, we are able to identify potentially problematic behaviour and provide assistance where needed.

Our Responsible Gaming guidelines explain in detail how you can set your own gaming limits and activate self-exclusion if needed. Your account information is used to activate these measures.

7. Protection of Minors' Data

jaya9bd strictly prohibits its services for anyone under the age of 21. Age is verified at registration, and additional identity verification may be requested in cases of suspicion.

If data from anyone under the age of 21 reaches us by any means, it will be deleted as soon as it is identified and the associated account will be closed.

8. Policy Changes and Updates

jaya9bd reserves the right to amend this Privacy Policy when necessary. For significant changes, a notification will be sent to the registered mobile number or email address. For minor changes, the "Last updated" date on this page will be updated.

Continued use of the platform after an update will be taken as consent to the new policy. It is therefore recommended that you review this page regularly.

9. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, contact the jaya9bd support team directly. Our 24/7 live chat and email support are available in both Bengali and English.

9.1 Contact Methods

• Live chat: 24/7 direct support — log in to the jaya9bd platform and click the chat icon
• Email: [email protected]

9.2 Complaints Process

Data protection complaints generally receive an initial response within business days of receipt. More complex matters may take longer, but every complaint is taken seriously.

For general questions, answers to many common queries can be found in our FAQ section.